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Accelerating Voice Adoption: The Story at Giant Eagle
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Accelerating Voice Adoption: The Story at Giant Eagle

Lessons Learned from almost a Decade of Voice Experience, and How Giant Eagle is Now Taking Voice Technology to New Applications in the DC Faster and at Lower Cost


Date: Tuesday, May 22, 2012

Time: 11:30 EDT, 10:30 CDT, 9:30 MDT, and 8:30 PDT

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Grocery store chain Giant Eagle is one of the early adopters of Voice Technology in the DC.


In this excellent Videocast, Giant Eagle's Ray Hindman will share the Voice lessons they have learned after using the technology for almost a decade, and how it is moving from a picking-centric deployment to other areas of the DC using a new approach the greatly simplifies the technical effort to do so.


For example, one barrier some companies have to using voice is they have major IT staffing constraints. A new enterprise connector in Vocollect VoiceExpress solves this issue. This session highlights the experience of customer Giant Eagle, one of the nation’s largest multi-format food and fuel retailers. You’ll learn how Giant Eagle applied the VoiceExpress enterprise connector with the company’s existing Vocollect Voice configuration in the put-to-store workflow. Gain an insider’s perspective of the experience and key learnings from the Supply Chain Business Process Consultant on the implementation.

Chapter 4 of Vocollect’s new ebook, The Talking Warehouse, which examines many ways companies can use voice for multiple workflows beyond picking, will also be discussed.

Not to be missed for current or potential users of voice technology.

Featuring Ray Hindman, Supply Chain Business Process Consultant, Giant Eagle; John Pecorari, Senior Product Manager, Vocollect; and SCDigest Editor Dan Gilmore.

Educational Benefits:


Insights and lessons learned by Giant Eagle

Learn how to reduce total operating costs, improve labor management and motivation, and enable your business to grow

Understand the process reengineering that needs to happen to maximize payback

Who Should Attend

Supply chain/distribution executives and middle managers.

What if I can't attend on this date?

Archived version will be available soon after broadcast.

Register now even if you can't attend live date to receive email with on-demand link.




Dan Gilmore

Supply Chain Digest


Ray Hindman

Supply Chain Business Process Consultant, Giant Eagle

Ray Hindman is Supply Chain Business Process Consultant at Giant Eagle. Giant Eagle is one of the nation’s largest multi-format food and fuel retailers, with annual sales of approximately $9.3 billion. Ray joined Giant Eagle in 1997. In his current role, Ray has responsibility for supply chain IT strategy and budgeting, as well as being a key liaison between business and IT for business process improvement efforts. Ray was a key player on the Giant Eagle’s VoiceExpress pilot project and today he is here to tell us about his experience and observations.

Ray is excited to share his insights with fellow members of the Supply Chain community. Should any members of the media be interested in obtaining official comments from Giant Eagle, please contact the Giant Eagle media response hot line at 412.967.4551 or media.relations@gianteagle.com.


John (JP) Pecorari

Senior Product Manager,

John Pecorari, who goes by “JP,” has a 15-year career in technology, process improvement and product management in both project management and business consultant roles. A senior product manager at Vocollect, JP was the program lead for Vocollect VoiceExpress.

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